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Call Center hours:

Mon through Fri - 8:00 a.m. to 8:00 p.m.

Local calls:
  • 330-363-7407
  • 1-800-577-5084
TTY / TDD users:
  • 330-363-7460
  • 1-800-617-7446
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Miscellaneous Forms

Access Request Form

Accounting Request Form

Advance Directives

Amendment Request Form

Privacy Notice

Restriction Request Form

Release of Information form

How to Appoint a Representative

Enrollee Rights and Responsibilities



Grievance, Appeals, and Exceptions

PrimeTime Health Plan maintains information on the number of Grievances, Appeals and Exceptions that are made against us. This information can be obtained by writing to PrimeTime Health Plan and mailing to P.O. Box 6029, Canton, OH 44706.

If you need more information on Grievances, Appeals, and Exceptions you may call PrimeTime Member Services by dialing 1-800-577-5084 (toll free) or 330-363-7407 (local calls). Our TTY phone number for the hearing impaired is toll free 1-800-617-7446. Chapter 9 of your Evidence of Coverage explains these processes in more details.




Last Updated: 02/10/2011 2:40:00 PM
Special Communication Needs
If you or someone you know requires the assistance of a translator, please contact our Service Center at 330-363-7460 and we will gladly provide one for you. To access our TTY phone line, please dial 330-363-7460 or toll free at 1-800-617-7446 for the hearing impaired.
PrimeTime Health Plan
P. O. Box 6905 ; Canton, Ohio 44706
Copyright ;2006 PrimeTime Heath Plan		 Web Disclaimer

Contact Us		 CMS Approved 10292010
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