PTHP - Prime Time Health Plan

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Call Center hours:

Mon through Fri - 8:00 a.m. to 8:00 p.m.

Local calls:

330-363-7407
1-800-577-5084

TTY / TDD users:

330-363-7460
1-800-617-7446

Quality

Quality Program and Outcomes

Click here to find out more about our Quality program and outcomes

HEDIS® 2010 Performance (Measurement Year 2009)

The Healthcare Effectiveness Data and Information Set (HEDIS®) is a set of standardized health care performance measures. Prime Time Health Plan uses these measures to assess the care of our members and develop healthy initiatives based on the results.

Member Satisfaction Survey Results, 2009

Prime Time Health Plan takes great pride in the services we provide for our members. In order to assess member satisfaction with the many aspects of quality healthcare that we provide, Prime Time utilizes the Consumer Assessment of Healthcare Providers and Systems (CAHPS ®) Survey. This survey was developed by the US Agency for Healthcare Research and Quality (AHRQ).

Customer Service

Getting Care Quickly

Getting Needed Care

How Well Doctors Communicate

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Last Updated: 10/29/2010 2:02:00 PM

Special Communication Needs
If you or someone you know requires the assistance of a translator, please contact our Service Center at 330-363-7460 and we will gladly provide one for you. To access our TTY phone line, please dial 330-363-7460 or toll free at 1-800-617-7446 for the hearing impaired.

PrimeTime Health Plan
P. O. Box 6905 ; Canton, Ohio 44706
Copyright ;2006 PrimeTime Heath Plan

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