Q. If I have dependents on my plan can I see their EOBs?
A. You will be able to view EOBs for yourself and dependents under the age of 18 living at the same address as you.
Q. Can each of my dependents have their account to view their EOBs?
A. Yes, each member can have their account.
Q. What if I have a dependent that gets their EOB statements at a different address?
A. If the dependent is at a different address than you then you will not be able to see their EOBs online when logged in under your account. Dependents with an alternate address can choose to receive their EOBs by mail at the alternate address, or they can create an account to see their EOBs online.
Q. How long does an EOB remain online?
A. EOBs remain accessible via the web for seven years.
Q. Can I change my preference to receive my EOBs via paper or electronically?
A. Yes, you can choose to receive paper or electronic EOBs. To change your preference, please contact us via our online contact form
or call AultCare's™ Customer Service at 330-363-6360 or 1-800-344-8858 and a representative will assist with changing your EOB delivery options. Click here to access our online contact form
Q. How often will I receive an e-mail notification for electronic EOBs?
A. Notices are sent out once every two weeks. You may or may not receive a notice, depending on if you have had any recent claims activity.
Q. How should I inform you if my e-mail address has changed?
A. To change your e-mail address, please go to www.aultcare.com
and follow these steps:
1. Log in to your account.
2. Click on the Account tab.
3. Choose Contact Information
4. Update your email address.
5. Click save.
Q. Can I continue to receive electronic EOBs but stop receiving e-mail notifications?
A. Yes, you can receive electronic EOBs but stop receiving the notifications. To change your preference, please contact us via our online contact form
or call AultCare’s ™ Customer Service at 330-363-6360 or 1-800-344-8858 and a representative will assist with changing this option. Click here to access our online contact form
Q. My employer just announced we will no longer receive paper EOBs. What is next?
A. You will be notified when and how to establish an account on www.aultcare.com
Q. What happens if my company or I terminate coverage with AultCare?
A. Your password will be valid for a year after termination so your claim history may still be accessed.
Q. What if I have a question that is not answered here?
A. If you have a question that was not addressed in this FAQ, please contact us via our online contact form
or call AultCare's™ Customer Service at 330-363-6360 or 1-800-344-8858 and a representative will assist you. Click here to access our online contact form