With our balanced approach to service and process, customers enjoy the capabilities of a large insurance company with the personal attention others lack. We are committed to accuracy and the technical aspects of health care but never lose sight of the fact that people are on the receiving end of that care.
AultCare/Aultra complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin,
age, disability, or sex. AultCare/Aultra does not exclude people or treat them differently because of race, color, national origin, age,
disability, or sex. AultCare/Aultra provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
AultCare/Aultra provides free language services to people whose primary language is not English, such as: Qualified interpreters and information
written in other languages.
If you need these services, or if you believe that AultCare/Aultra has failed to provide these services or discriminated in another way on the
basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: AultCare/Aultra Civil Rights
Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456, CivilRightsCoordinator@aultcare.com. You can file a grievance in person or by
mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through
the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.