Is award-winning superior quality and care important when selecting a healthcare plan? Join AultCare award winners locally and nationally.
AultCare Named for Best Customer Care in Ohio
AultCare received the 2006/2007 Customer Care Award for Ohio from National Research Corporation (NRC). The award was given as a result of a consumer survey ranking AultCare with the highest member satisfaction in the state. "Our employees work hard to listen and get answers for our members. And this award is proof that we're focusing on the right things", said AultCare President and CEO Rick Haines.
The award was determined by member satisfaction measured in the annual NRC Healthcare Market Guide study. The winning plans, named by consumers, rank highest in their state. More than 200,000 households representing 400,000 covered lives in the contiguous 48 states and the District of Columbia were surveyed.
J.D. Power & Associates
In 2005, Aultman Hospital and AultCare were the first combined hospital and health plan in the nation to be recognized by J.D. Power & Associates for providing both hospital patients and health plan members with an outstanding patient and member experience.
J.D. Power & Associates is widely recognized as the “voice of consumers”. Imagine having a healthcare plan that has been awarded J.D. Power’s highest form of recognition.
AultCare is among the elite as only 20% of all combined hospital and healthcare plans are even eligible to be recognized by J.D. Power.
After surveying a random sample of members, it was determined that AultCare exceeded the national benchmark study score for overall member satisfaction. The criterion was based on six key areas of experience:
- Provider choice
- Claims processing
- Information provided
- Preventative care services
- Approval process
- Customer service interaction
AultCare scored extremely well in the most critical of all areas: claims processing. To have a healthcare plan recognized for superior claims processing is a plus.
Ranked Among Ohio’s Elite Organizations
AultCare and Aultman Hospital were both selected, along with only 34 other organizations in the business, education, government, healthcare, and not-for-profit sectors to receive the Ohio Award for Excellence, the highest quality based award in the state.
The Ohio Award for Excellence recognized AultCare for continuous measurable improvement and utilizing outstanding processes to reach customer-focused performance excellence.
AultCare Again Named Northeast Ohio’s Number One Health Insurer
In 2003 and 2004, residents in northeast Ohio selected AultCare to receive the Wilson Rx Award, naming AultCare the number one overall health insurer in the Cleveland metropolitan market (including Akron and Canton).
The Wilson Rx Award focuses on various aspects of service, including patient satisfaction, with health plans. The Wilson Rx Award is acknowledged nationally as a welcome addition to the industry because of its recognition of high levels of excellence.