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• Pharmacy Services

  If you are in need of immediate medical attention, contact your physician, poison control center or emergency medical professional. Due to the high number of requests we receive, the replies can take up to two business days. The information appearing in this resource is intended to be a general guide to…

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• Broker Resources

  As an AultCare broker, we help you navigate through the tools and resources you need to conduct business with your clients. Visit the Broker portal for examples of large employer plans, transitional relief plans for small employers and MEWA plans. Log into Broker Account  

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• Provider Resources

  AultCare values the relationships we have with our network providers. As healthcare continues to evolve, we recognize the many challenges providers face and aim to be a resource for your practices. Our provider portal is full of many resources available to AultCare providers. Providers can use the portal to view…

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• Employer Plans

  AultCare's attention to our members, and our service focus on you, separates us from other insurance companies. More than 92% of AultCare clients renew with AultCare year after year. AultCare has always been committed to accuracy and improving processes. That is why we are collaborating with CAQH® on an innovative solution, COB…

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• COVID-19-Information

  Stay Up to Date with COVID-19 Vaccines What You Need to Know: • As of September 12, 2023, the 2023–2024 updated Pfizer-BioNTech and Moderna COVID-19 vaccines were recommended by CDC for use in the United States.• The 2023–2024 updated COVID-19 vaccines more closely targets the XBB lineage of the Omicron variant and could restore protection…

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• AultCare Knowledge Base FAQ

  AultCare Knowledge Base is a location of FAQs from members and employers.

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• AultCaring Conversations Podcast

  For 39 years, AultCare has provided quality healthcare plans at an affordable cost to the community it serves. Through the use of innovative plan designs, superior customer service, and a high-quality network, AultCare remains committed to providing affordable healthcare options. AultCare is part of the Aultman Health Foundation, servicing Stark…

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• 2021-YER

  We introduced innovative technology and services that made access to healthcare easier than ever. We developed programs to improve customer service communication and experience. To better serve our members, we established new networks and entities. Through our scholarship program, we awarded scholarship funding to local high school students to continue…

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• Case Management Request Services

     

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• Generic Incentive Program

  This program assists members with transitioning to a generic equivalent for certain medications when clinically appropriate. An incentive may reduce member cost share. This cost-share adjustment is based on brand name manufacturer assistance programs. Please call AultCare Customer Service at 330-363-6360 or 1-800-344-8858 (TTY 711) for any questions regarding this…

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