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AultCare Knowledge Base FAQ
AultCare Knowledge Base is a location of FAQs from members and employers.
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Member Information
As a member, you should have received a postcard in the mail about how you can find important member information on our website. As a health plan accredited by the National Committee for Quality Assurance (NCQA), AultCare is dedicated to the quality of care and service. We want our members…
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Health Insurance 101
As your healthcare advocate, AultCare wants to help you understand how your health insurance works. Use the resources below to gain a better understanding of your health plan, various healthcare terms and health insurance coverage.
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Employer Plan Information
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Employers
REQUEST YOUR FREE QUOTE AultCare’s core beliefs are as deeply rooted today as they were at our inception. Local access to quality care. Primary care physician engagement. Strong commitment to cost control. Exceptional customer service. Our products, partnerships, coordination, network and service combine to provide the foundation of our core beliefs and our efforts to deliver…
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Interoperability
Currently Available to PrimeTime Health Plan Medicare Advantage Members and Marketplace Members. You may find a mobile app or computer program that requests access to your health information to help you monitor your personal health goals. As your health plan, we need to provide a way for you to download or…
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Generic Incentive Program
This program assists members with transitioning to a generic equivalent for certain medications when clinically appropriate. An incentive may reduce member cost share. This cost-share adjustment is based on brand name manufacturer assistance programs. Please call AultCare Customer Service at 330-363-6360 or 1-800-344-8858 (TTY 711) for any questions regarding this…
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Language Access
Download our PDF English: We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1- 800-577-5084 (TTY 711). Someone who speaks English can help you. This is a free service. Pennsylvania Dutch Deitsch Die Bekanntmaching gebt…
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Terms & Conditions
Your Information We do not collect your personal identifying information when you access this website unless: 1. You register to use the services offered on our website; or 2. You provide information to us in an e-mail; or 3. You are offered Enrollment Services You can have Your Say Limit Use…
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HIPAA
270/271 5010 Companion Guide 276/277 5010 Companion Guide 820 5010 Companion Guide - Not available at this time. Email edisupport@aultcare.com with questions 834 5010 Companion Guide 835 5010 Companion Guide 835 EFT Enrollment Instructions 835 ERA Enrollment Instructions 837 5010 Companion Guide Vendor Registration Guide
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