UPDATED JUNE 1: In accordance with CDC guidance, AultCare is now open for walk-in visits during business hours. Visitors to the hospital will need to be screened at the Seventh Street and Bedford entrances.

The federal government has announced Americans will be able to request free rapid COVID-19 tests from the government beginning on Jan. 19. Tests are expected to arrive within 7 to 12 days. Each household will be eligible to receive 4 free tests. Tests continue to be available for free at local community organizations. 

To order your free tests from the federal government, visit   and residential households in the U.S. are eligible for #2 orders of #4 free at-home tests. If you placed your first order prior to March 7, 2022, you can place an additional order starting March 7, 2022.

Effective Jan. 15, 2022, at-home, over-the-counter (OTC) COVID-19 tests are covered per the CMS guidance released on Jan. 10, 2022. Purchased COVID-19 tests for commercial, group and individual health plans are eligible for reimbursement with appropriate receipts. 

If OptumRx is your Pharmacy Benefits Manager (PBM) please refer to the information below regarding at-home, OTC COVID-19 tests. To find out if OptumRx is your PBM, please refer to your member ID card. The OptumRx logo will be displayed on your card if it is your PBM.

OTC At-Home COVID-19 Test OptumRx Guidance

Click Here for FAQ

OTC At-Home COVID-19 Test Claim Form

If OptumRx is not your PBM, please contact your PBM or your employer for further instruction.

COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019. The virus that causes COVID-19 is called SARS-CoV-2. You can learn more about COVID-19 here.

This virus was first detected in Wuhan City, Hubei Province, China. The first infections were linked to a live animal market, but the virus is now spreading from person-to-person. It’s important to note that person-to-person spread can happen on a continuum. Some viruses are highly contagious (like measles), while other viruses are less so. The virus that causes COVID-19 seems to be spreading easily and sustainable in the community (“community spread”) in some affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Based upon available information to date, those at high-risk for severe illness from COVID-19 include:

• People aged 65 years and older
• People who live in a nursing home or long-term care facility

• Other high-risk conditions could include:
  ○ People with chronic lung disease or moderate to severe asthma
  ○ People who have heart disease with complications
  ○ People who are immunocompromised including cancer treatment
  ○ People of any age with severe obesity (body mass index [(BMI)]≥40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure, or liver disease might also be at risk
  ○ People who are pregnant should be monitored since they are known to be at risk with a severe viral illness, however, to date data on COVID-19 has not shown an increased risk

If you would like to view more FAQs, visit the CDC’s site here.

Click here to reference the most up-to-date COVID-19 Toolkit regarding coverage and reimbursement of COVID-19 vaccines, vaccine administration, and more.

Also, please see our flyer.

Available scientific studies all indicate the vaccines are safe and effective. However, each individual needs to make the decision of whether or not to receive the COVID-19 vaccine based on their own personal circumstances. This can be hard because of the large amount of available information regarding COVID-19. To help with this, we are providing the following information from the Ohio Department of Health about the safety and efficacy of the COVID-19 vaccine.
Learn more here.

AultCare recommends utilizing the Vaccine Finder to identify the best vaccine location It can be found here.  There are many opportunities to receive the vaccine and you may choose the methods that’s best for you. You may also use this resource from the federal government: - FindCOVID-19 vaccine locations near you

No. The federal government purchased the vaccine and insurance companies or Medicare are required to cover the administration costs associated with the vaccine at no cost to the individual. This coverage requirement applies to almost all AultCare plans. If your plan does not cover the cost of the vaccine, there are other resources available to reimburse providers for vaccine administration. You should not be billed for this service.

The CDC recommends the following actions:

•   Wear a mask
•   Stay 6 feet apart
•   Avoid crowds
•   Wash your hands
•  Learn more here.

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Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

COVID-19 is believed to spread mainly from person to person – between people who are in close contact (within 6 feet) with one another and through respiratory droplets produced when an infected person coughs or sneezes.

These symptoms may appear 2-14 days after exposure.

• Fever
• Cough
• Shortness of breath

You can learn more about the symptoms of COVID-19 here.

call your doctor icon with mobile phoneCall a healthcare professional, such as your Primary Care Physician, if you develop a fever and/or symptoms of respiratory illness -- such as cough or shortness of breath -- within 14 days of travel from an affected area or within 14 days of close contact with a COVID-19 patient.

Older people, people with underlying medical conditions, and people with compromised immune symptoms should contact a healthcare provider early.

If you experience severe symptoms (e.g., persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face), contact a healthcare provider or emergency department and seek care immediately.

clean your hands icon ruler icon to show distance stay home if you are sick icon
Clean your hands often

 Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

• If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

 Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact

 Social distancing also called “physical distancing,” means keeping a safe space between yourself and other people who are not from your household. To practice social or physical distancing, stay at least 6 feet (about 2 arms’ length) from other people who are not from your household in both indoor and outdoor spaces.

• Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Stay home if you’re sick

 Stay home if you are sick, except to get medical care.










tissues to cover sneezes and coughs icon wear a facemask in public icon

clean and disinfect


Cover coughs and sneezes

• Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.

• Throw used tissues in the trash.

• Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.







Wear a face mask out in public

• If you are sick: You should wear a face mask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a face mask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a face mask if they enter your room. Learn more from the CDC recommendations.

 If you are NOT sick: You do not need to wear a face mask unless you are caring for someone who is sick (and they are not able to wear a face mask). Face masks may be in short supply, and they should be saved for caregivers.


Clean and disinfect

• Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

• If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.








• The Ohio Department of Health opened a call center to answer questions regarding COVID-19. Licensed nurses and infectious disease specialists are available to answer questions and provide accurate information about COVID-19, the risk to the public, and the state’s response. You can contact the call center at 1-833-427-5634.

• To view all communication by Governor Mike DeWine, click here.

Click here to review important pharmacy reminders.

• Since the beginning of the pandemic, AultCare continues to lead our communities to improved health through a variety of COVID-19 initiated programs and services for members. Click here to learn more


Archived Update: January 2021 Flyer