Mental Health Resources

Our Behavioral Health Telephonic Program is a 3 tiered approach to the management of behavioral health conditions such as; depression, substance abuse, bi-polar and schizophrenia.

This telephonic outreach offers 1:1 health coaching and education on condition management, medication and healthy lifestyle as well as member education on when to seek treatment.              

Phone: 330-363-2483

If you need care after hours, contact your physician’s office. If you feel your needs are urgent or your situation is an emergency, proceed to the nearest emergency room, urgent care center, or call 911. If you are out of the area and feel you need medical care, go to the nearest urgent care, emergency room or call 911. You do not need a referral or prior authorization from your physician or Plan if you feel your need is urgent or a medical emergency. You can also search the online provider directory which lists the available Urgent Care Centers.

24 hour Assistance is Available in Your County

National Suicide Prevention Lifeline  1-800-273-8255

Non-Urgent Support

Intervention response services help children, young people and adults right where they are.
At times children, young people, adults and their families need help restoring calm.

The Mobile Response Team of professionals trained in crisis intervention, information and referral will provide behavioral health services wherever you are, anytime of day or night.

Dial the Mobile Response Team at 330-452-6000

The Mobile Response Adult & Youth program provides a rapid, culturally competent, trauma-informed mobile response using behavioral health interventions that are sensitive to the age-specific needs of youth and adults wherever they may be. The team will provide mobile behavioral health services to adults, young people and youth in the home, at school, workplace and in various other community settings.


Co-workers, friends, family members, caregivers, school staff and professionals can call for the Mobile Response Team based on their need for urgent intervention. All situations are considered valid. No one will be refused services due to an inability to pay or if they are without benefits. Financial information is collected when cases are open.

Note: Immediately contact 9-1-1, if someone is experiencing the following: overdose; other medical emergencies; suicide attempt/serious self-harm in progress; violence/threats of violence/possession of weapon.