About AultCare

At AultCare, You Matter.

For 39 years, AultCare has provided quality healthcare at an affordable cost to the community it serves. Through the use of innovative plan designs, superior customer service, and a high-quality network, AultCare strives to satisfy enrollees and clients and remains committed to providing affordable health insurance.

Quality, local care is a priority at AultCare. Through the use of a Care Coordination program and a team of physicians, nurses, dietitians, pharmacists, and other clinical and non-clinical staff, AultCare can provide its members with programs focused on improving all aspects of member health. The Care Coordination program is a unique approach to giving integrated, comprehensive care to its members.

At AultCare, teamwork is a steadfast theme, and it continues to remain a principal in our culture of over 500 employees. Teamwork allows us to offer convenient, local care to our members. Additionally, our commitment to teamwork helps us provide excellent customer service, quality, and cost-effective healthcare planning – the standard core of our philosophy.

Healthcare is complex and confusing, but it doesn’t need to be. Through the use of our personalized customer service, our members can rely on AultCare for guidance in navigating the healthcare system. AultCare is proud to support its members and serve as a trusted resource in the community.

The History of AultCare

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AultCare Corporation Health Plans (Commercial PPO) received a score of 4 out of 5 for Patient Experience and was rated 4 out of 5 overall in NCQA’s Commercial Health Plan Ratings 2021. AultCare is 1 of only 4 commercial plans in Ohio to receive a 4 out of 5 overall star rating.

NCQA Accreditation
Studies have shown that health plans earning NCQA Accreditation outperform nonaccredited health plans on every single measure of clinical quality and member satisfaction. NCQA Accreditation recognizes the commitment of our organization to providing quality healthcare to your family and that we have successfully incorporated quality improvements of our processes. Our HMO and PPO Accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan including preventive health services, member satisfaction, physician credentialing, and quality improvement. We are extremely proud of our achievement, in terms of not only what it means to us but also what it means to you - that you can be confident in the quality of healthcare you receive from us.

About NCQA
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS ®, the performance measurement tool used by more than 90 percent of the nation's health plans. NCQA is committed to providing health care quality information in order to help consumers, employers and others make more informed health care choices. For more information, visit www.ncqa.org. The Healthcare Effectiveness Data and Information Set (HEDIS®) is a registered trademark of NCQA Accreditation.


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We volunteer because You Matter.

The surrounding community has been a great supporter of AultCare since the beginning. As a thank you, it is part of our mission to give back through our AultCaring in the Community initiative. Every year, our employees donate their time and energy to volunteer at local non-profit organizations. These efforts can create a significant impact on our community, and our ‘You Matter’ mentality helps to guide our actions.

To learn more about each organization and how you could volunteer with them, scroll down and click on the organization's logos.


Commitment to Quality

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AultCare's mission is to lead our community to improved health. We are committing to providing you with a superior level of customer service and access to quality care. To achieve our goal, we continually monitor and evaluate our performance against rigorous national and regional standards. To do this, we utilize data from HEDIS® and CAHPS® every year.

What are HEDIS® and CAHPS®?

HEDIS® is the Healthcare Effectiveness Data and Information Set. Insurance companies across the United States participate in HEDIS® data collection making it one of the best ways to gauge our performance against benchmarks. This data set includes over 90 measures that evaluate six different domains, including: ‍

  • Effectiveness of Care
  • Access/Availability of Care
  • Experience of Care Utilization and Risk-Adjusted Utilization
  • Health Plan Descriptive Information
  • Measures Collected Using Electronic Clinical Data System ‍

CAHPS® is the Consumer Assessment of Healthcare Providers and Systems. This set of surveys asks patients to report on their healthcare experiences with both their health plan and their providers. This data is collected annually and plays a key role in how we strive to improve year after year. View the results of the survey using this link.


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AultCare You Matter Scholarship 

The AultCare You Matter Scholarship presented by AultCare is designed to honor those students who promote positivity and inclusiveness. Over the past couple of years, AultCare made an initiative to spread the message “You Matter” in our local communities. This messaging is close to our hearts as we believe everyone should be told how much they matter to their family, friends, colleagues, peers, and community.

AultCare awards over 40 scholarships valued at $500 each to deserving students from high schools in our five-county market. To be considered for the award, the student must be a graduating senior attending an accredited college or university, uphold a 3.0 or higher cumulative GPA, and promote positivity and inclusiveness at school, on a sport’s team, in a club setting, in the arts, or within their local community. The Guidance Department at the area schools are informed of these criteria and select a student to receive the scholarship award. There is no application process for the scholarship.

View our 2023 Scholarship Recipients (PDF) at this link.


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Alliance of Community Health Plans

The Alliance of Community Health Plans (ACHP) represents the nation’s top-performing nonprofit health plans to improve affordability and outcomes in the health care system. ACHP member companies are provider-aligned health organizations that provide high-quality coverage and care to tens of millions of Americans. They are leading the industry in practical, proven reforms around primary care delivery, value-based payment, and data-driven systems improvement.

ACHP advocates on behalf of its members and a unique approach to health care today, one that puts the patient at the center with health plans and clinical teams collaborating to improve health outcomes and reduce costs. Our advocacy focuses on providing policymakers with tested solutions being realized in communities nationwide and rooted in a model that is proven to deliver better value for patients, employers and taxpayers.

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